2008 Excella Client Survey Results

Excella scores excellent marks in client satisfaction for the seventh consecutive year!

Each year, we conduct a survey to measure our success in delivering quality service and value to our clients. The survey is sent to all of our clients and responses are made anonymously.

For 2008, 96% of responding clients were satisfied or very satisfied with our services and none were dissatisfied. Excella has remarkably achieved this high record of client satisfaction every year the company has been in existence. We are proud of our ability to consistently meet and exceed our client’s expectations and deliver value to our clients.

In fact, Excella received the highest possible marks from 95% or more of our clients in each of the following categories:

• Quality of Service
• Overall Satisfaction
• Likelihood of Re-engaging
• Likelihood of Referral

Below are the detailed results for select questions:

Here’s what some of our clients had to say:

“Excella provides highly-qualified and professional personnel. Your folks are distinguished among others.””

“I've been extremely impressed with the members of the Excella team… they are professionals who take pride in their work and I've enjoyed the opportunity to work with them.””

“Excella is the one vendor I work with whose employees sincerely take the time… to work shoulder to shoulder with you and bring value to the project no matter how big or small.””

“I can't imagine what more I would want out of a consulting relationship.”

Thank you to all of our clients who took time to respond to our survey. We appreciate your feedback!